21 Mar 2007

Dear Madam or Sir,

          I wanted to let you know how happy I am with both my recent Futon order and the customer service 

I received from Albina. She was so helpful and patient in guiding me to what truly ended up being the

 best purchase for me according to my bedroom size and budget. The young man, whose

 name I don't know, who set up the Futon was also extremely helpful and courteous.

 He was at my apartment a bit earlier than scheduled, which was great, and had the bed set up in no time at all. 

I am thoroughly happy with my sale and will gladly return to Futonland in the future and

 surely recommend you to anyone who may be looking to purchase anything you carry.

 Thank you so much again!

 Nick Santullo

May 11, 2007

      I tracked it and all went as you described. It is pleasure to do business with people like you, 

"you do what your say you will do"! Futonland must be proud of your work.

I will recommend you to anyone that it looking for futon's. Our Church has 9,500 members so I know there will be people over time inquiring!

 Thank you and God bless you richly,

 Hector Diaz

June 20, 2007

        I received my order yesterday and could not wait to get home and put it on my futon. I am very pleased with the product and the customer service. 

 many thanks 

Monette Ygnacio

June 23, 2007

everything was GREAT.  you definitely have a repeat customer.  thank you.

Everett Plummer

I am currently awaiting the arrival of my sleeper sofa. It is scheduled to arrive between 11AM and 2PM today. 

(I hope they come early.) Until now, the process has been smooth and extremely efficient thanks to Albina. 

She was wonderful during the entire ordering process. Even if hadn't ordered anything, she is a great first contact with your store. I'll try and send a follow up after the delivery.

Phil 

          Order placement and delivery was very simple and timely. 

Albina was a wonderful customer care representative, very professional and willing to offer world class service to her customer. 

Thanks Futonland! 

John Campanie

M. French

July 19, 2007

      I just want to let you know that I finally received my cover and I was quite happy after this long ordeal.  I am very satisfied with the quality and color too.  The futon is very comfortable, I'm glad I took your advice instead of trying to be cheap.  Big THANKS for the pillows!  Hats off for illustrating customer service at it's best.  (-:  

 They are deducting the lost cover from my rent.  It still never showed up...

 Enjoy your summer!

 -Teresina 

August 6, 2007

Dear FutonLand,

 I would like to just thank you for your excellent service. We are thrilled with our purchase. I am even more pleased with the overall experience.

I had consider several options of who to purchase this product from. I am very happy with my choice. I will definitely recommend FutonLand for friends and

family in the future. It has been a real pleasure doing business with you.

 Thanks again! 

Sandra Jones

August 8, 2007

Thanks Albina,
        I did receive them! Unfortunately, I can't settle on a color. I plan on keeping the Altima Fudge cover but need to return the Blue. Please inform me of the steps I must take to make this return.
I really has been a pleasure working with you. It's rare to find such personal attention given to a customer. I will definitely refer your company to others.
Thanks again,
Kristin Smith

August 10, 2007

Hi...Got my futon and it's pretty fine. Glad I listened to Albina and picked the model I did. All seems in order.
Sincerely, sharon jonas

August 12, 2007 

     I am writing to you to tell you about my recent experience with Futon Land, and especially with Albina. I live in California and I found your store online but because of my unique CA King mattress I felt it necessary to call your shop to give the dimensions of my futon directly to a person instead of ordering online. I talked to Albina and she was very nice and extremely helpful in placing my order and then sending follow up e-mails letting me know my tracking number and when to expect my items. 

When my package arrived I found that the wrong color slip cover had been assembled and sent to me. When I called Albina and told her that I wanted the correct color and that nothing else would do she calmed me down and gave me a few other options that saved your company money and saved me some inconvenience and gave me two extra items. The short of it is that Albina handled the situation with calm and professionalism that made the whole experience a pleasant one and that I will keep me coming back as a repeat customer. 

Please extend my thanks to Albina and I want to thank you personally for running a great shop. Please feel free to contact me if you have any questions that you wish to ask.

 Thanks again,  Michael Scally

July 23, 2007

     I just want to thank you for promptly shipping to us the pillows that were not shipped with our original futon cover. The quality of the cover is excellent and our college age daughter is very pleased with the cover and pillows. We will certainly purchase merchandise from you again in the future. Your staff was so nice and we appreciate the attention you gave to our order.

 fritzie ross

September  5, 2007

Hi Catherine,

      I received the (Portland) futon frame and Gold Bond Wool Wrap mattress today.  I would like to provide a little unsolicited customer feedback.

• The frame appears to be well made, with solid joins.  It was easy to assemble, and the assembly instructions were excellent.  It is an attractive piece of furniture, and I am extremely happy with it!

• The customer service from you and Albina has been excellent!
  Thanks for your cooperation in doing this custom order for me!
  
  Regards,
  Jim

  September  18, 2007

       Thank you so very much.  The Aruba arrived in mint condition to Chicago yesterday afternoon.  Your service was top notch!!!

   September 20, 2007

  I love efficiency and you guys have it!  We have assembled the coffee table, end table and futon and I love them.  I am always a little leery of ordering things on line, you never know exactly who you are dealing with.  I will recommend your site to anyone who will listen!  Thank you, Catherine and Albina!

  Barbara Kelpy

          FINANCE AND LAY-A-WAY AVAILABLE