What if my order is damaged?

If an item is received damaged, do not refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or e-mail sales within 24 hours of receipt of the item. We will file any damage claims necessary and get the necessary replacement parts sent out to you ASAP. You are responsible to save the damaged items either until someone comes to pickup or inspect the damage, at our discretion. If you refuse the item, you will be responsible for the return shipping and the shipping of any replacement items (this will be the actual shipping cost, not the 15% fixed rate shipping) plus any cancellation fees as applicable under section titled "cancellations".
Top Quality Store
★★★★★
Smooth delivery and comfy futon mattress
First time buying from Futonland so wasn’t sure what to expect. The delivery experience went very smoothly, I got several calls to set up and confirm delivery times. The futon mattress itself is very comfortable, no weird smells (bought the Wool Wrap Cotton And Double Foam 8 Inch Futon Mattress by Gold Bond). It’s tough to fold the mattress as a sofa though, you need two people. Overall a great online shopping experience
James
★★★★★
I was a little bit nervous ordering
I was contacted by Futonland the next day to confirm the purchase. Shipping was quick, there was a one week delay by the shipping company but I was kept informed of the delay. Delivery was very good.
Kim
★★★★★
Excellent product and good process
Timely delivery, friendly and efficient assembly process, and most important, really superb bunk bed and mattresses. Thank you!
Michael
★★★★★
Excellent quality of the furniture
Pay extra for the assembly of the futon even though I found it to be expensive and still question the cost. The delivery was on time and the technicians did assemble the futon and dispose of the packaging. They did well to check final step of assembly for any missed steps or imperfections with the furniture.
Pat
★★★★★
Very happy with murphy bed and excellent delivery service
Our murphy bed arrived earlier than expected, in great shape and was not difficult to put together. The people who delivered it went above and beyond to help us and were very kind. We really appreciated their great service. The mattress seems comfortable and there is plenty of extra room for storing sheets and a comforter. Would definitely buy from Futonland again!
Briana
★★★★★
Very well done beginning to end
First I actually got to speak To a human. He knew the products and was able and willing to discuss my needs and wants and make recommendations. He also checked inventory to be sure the item was available rather than getting all the payment info hen sending an email saying - oops, it's backordered.
Caroline
★★★★★
Very seamless experience
The salesperson and delivery team were very professional and friendly and answered all my questions.
Mallory
★★★★★
All points of service were on point!
Everyone involved in the points of service -- from my telephone order inquiry to the delivery of my new futon mattress -- was courteous, friendly, knowledgeable and efficient.
Eric
★★★★★
Great from start to finish
The futon we purchased is beautiful! It was easy to assemble because the video instruction was well done. I’m so glad that we purchased a better mattress for this futon. It’s comfortable for sleeping and sitting. The whole experience was great from beginning to end. Thank you!
Maria
★★★★★
Delivered promptly
Men were helpful in disassembling old couch to make it manageable, and readjusting the rug.
Hillel
★★★★★
Futonland to the rescue
My husband and I are so pleased by the integrity of Futonland. We had problems with the delivery company, and the people at Futonland, Patrick, Irena and Eddie, advocated for us.
Mr and Mrs Gallagher
★★★★★
Fantastic!
We are very happy with our purchase, easy to assemble, comfortable and convenient, highly recommend!
Sara