Shipping & Delivery Options
We are committed to providing our customers with quick delivery. However, the fulfillment time is contingent upon product availability and shipping delays. You can calculate shipping costs in the shopping cart before checkout. Don't worry about choosing the wrong delivery option, though. We will contact you within 24–48 hours after you place the order to confirm and set up delivery. If you have any preferences, let us know using the comments section at checkout.
If you need Rush Delivery or have any questions on shipping options or items' availability — please call (877) 388‑6652.
United States
Get your order delivered to your home. This service includes delivery of your items to the nearest curb in your driveway/premises. This service does not include setup or assembly of the items or removal of the packaging materials. We will provide you with the carrier company details and tracking information once available. The carrier will schedule a delivery date/time frame with you, typically when the shipment is in-transit or arrives at your local delivery terminal. Make sure that your driveway is accessible for a truck with a 48-foot trailer. You are required to meet the delivery truck at the curb, and you are responsible for receiving the packages from the truck. So please make the necessary arrangements to have someone who will help you bring them inside. Please note that most freight carriers only deliver on weekdays. Liftgate service is not included and is being provided for an additional charge if requested.
Get your order delivered to your home. This service includes inside delivery of your items to the first dry area of your house/apartment (entryway, hallway, garage, etc.) during weekdays. This service does not include walk-ups and is only available in buildings with accessible elevators. This service does not include unpacking or assembly of the items. We will provide you with the carrier company details and tracking information once available. The carrier will schedule a delivery date/time frame with you, typically when the shipment is in-transit or arrives at your local delivery terminal. They will contact you to confirm the delivery date/time frame at least one day in advance. On the delivery date, the drivers will contact you 20-30 minutes prior to the attempted delivery. Be sure an adult 18 or older is home to accept and sign for the delivery.
Room of Choice service includes inside delivery of your items to the room of your choice in your house/apartment. Up to 2 levels of walk-up/down are included. This service does not include unpacking, debris removal, or assembly of the items. We will provide you with the carrier company details and tracking information once available. The carrier will schedule a delivery date/time frame with you, typically when the shipment is in-transit or arrives at your local delivery terminal. Be sure an adult 18 or older is home to accept and sign for the delivery.
White Glove service includes inside delivery of your items to the room of your choice in your house/apartment, unpacking, and removal of the debris. Up to 2 levels of walk-up/down are included. This service does not include the setup or assembly of the items. We will provide you with the carrier company details and tracking information once available. The carrier will schedule a delivery date/time frame with you, typically when the shipment is in-transit or arrives at your local delivery terminal. Be sure an adult 18 or older is home to accept and sign for the delivery.
White Glove service includes inside delivery to the room of your choice in your house/apartment, up to 30-minute setup, and removal of the debris. Walk-up service is available for an extra fee. This service may require additional transit time. We will provide you with the delivery company details and your tracking information once it becomes available. The company will schedule a delivery timeframe with you when the shipment arrives at your local delivery terminal. Make sure that your driveway is accessible for a truck with a 48-foot trailer. Setup service is limited to 30 minutes, however, that's sufficient for most products we sell. We'll notify you in advance if your order requires additional assembly time. The delivery company will also remove any boxes or packaging your furniture arrives in. Be sure an adult 18 or older is home to accept and sign for the delivery.
Rural Areas and Territories. Deliveries made to rural and remote areas may be delayed as certain carriers go there only once or twice a month. Shipments to remote areas may be subject to a surcharge. Additional handling charges apply to island deliveries. Certain zip codes are not deliverable via freight trucks. We offer a standard USPS shipping option for Alaska and the US Territories. It is only available for smaller items. Free shipping offers are not available for orders shipped to these states and territories.
New York Metropolitan Area
Pick up your order from one of our stores. We'll call you to confirm the items' availability and the lead time to receive them (if applicable). Our showrooms are open 7 days a week. Please call us in advance, anticipate a short wait of up to 30 minutes while your furniture is being processed for pickup. All items are unassembled and in their original factory packaging excluding floor samples and items sold as-is. Please inspect your merchandise prior to signing. If you require the merchandise to be opened and rewrapped by our personnel, you will incur a fee (minimum of $50 per piece).
Check the boxes' dimensions in advance and make sure they will fit in your vehicle safely. If you choose to pick up your order from our Greenpoint warehouse we can assist you with loading your merchandise. We will not be responsible for securing any items or any potential damage to the merchandise or vehicle. If you choose to pick up your order from any other location, please make sure to bring someone to assist you with loading.
Get your order delivered to your home. This service includes inside delivery to the entryway of your house/apartment during weekdays. This service does not include walk-ups and is only available in buildings with accessible elevators. It is not available in buildings with delivery time restrictions and buildings requiring a Certificate of Insurance (COI). Deliveries are scheduled based on our daily routes, so we might not be able to accommodate specific delivery times. We'll call you the day before the scheduled delivery to set up a 3-hour delivery window. Deliveries occur between 9 am and 8 pm. Our delivery team will bring the packages inside, but won't unpack them or provide any setup. Be sure an adult 18 or older is home to accept and sign for the delivery.
White Glove service includes inside delivery to the room of your choice in your house/apartment, up to 30-minute setup, and removal of the debris during weekdays. This service does not include walk-ups and is only available in buildings with accessible elevators. It is not available in buildings with delivery time restrictions and buildings requiring a Certificate of Insurance (COI). Deliveries are scheduled based on our daily routes, so we might not be able to accommodate specific delivery times. We'll call you the day before the scheduled delivery to set up a 3-hour delivery window. Deliveries occur between 9 am and 8 pm. Our delivery team will bring the packages inside, unpack and assemble the furniture and show you how to properly operate it. Setup service is limited to 30 minutes, however, that's sufficient for most products we sell. We'll notify you in advance if your order requires additional assembly time. Our delivery team will also remove any boxes or packaging your furniture arrives in. Be sure an adult 18 or older is home to accept and sign for the delivery.
Premium White Glove service also includes inside delivery to the room of your choice in your house/apartment, up to 30-minute setup, and removal of the debris. However, it's not limited to weekdays, includes a walk-up (up to 4 flights of stairs), and is available in buildings with delivery time restrictions and buildings requiring a Certificate of Insurance (COI).
Rush Delivery. If you need rush delivery or want to choose the exact date and timeframe for your delivery, we can help you as well. We partner with independent drivers in the Tri-State Area to deliver orders on custom requests. Please note, that this offer is based on availability.
Extended Setup. Some items we sell require extended assembly (ex. wall beds, wardrobes, and knock-down furniture). We can provide a 90-minute assembly service on a custom request.
Haul-Away and Recycling. This service is available on a case-to-case basis, please consult our sales team for details.
Canada
Get your order delivered to your home. This service includes delivery of your items to the nearest curb in your driveway/premises. This service does not include setup or assembly of the items or removal of the packaging materials. We will provide you with the carrier company details and tracking information once available. The carrier will schedule a delivery date/time frame with you, typically when the shipment is in-transit or arrives at your local delivery terminal. Make sure that your driveway is accessible for a truck with a 48-foot trailer. You are required to meet the delivery truck at the curb, and you are responsible for receiving the packages from the truck. So please make the necessary arrangements to have someone who will help you bring them inside. Please note that most freight carriers only deliver on weekdays. Liftgate service is not included and is being provided for an additional charge if requested.
Import Duty and Taxes. Shipments sent to Canada are subject to import duty, taxes, as well as dumping fees and subsidy (for items imported from China and Vietnam). You will have to provide Futonland with customs broker information. Futonland does not collect these fees, they have to be paid directly to Canada Border Services Agency.
You can calculate estimated duty and taxes and read more about Upholstered Domestic Seating Dumping and Subsidy (China and Vietnam) before completing your order.
